Web returns policy

www.punkawala.com will provide a refund within 14 days of the date of purchase providing items are returned to us in their original condition in original packaging.
Should you wish to return any item:
Please fill out the form enclosed in your delivery, mark the item you wish to return and select a reason. Place this form back in your package and attach the adhesive label to the outside and take the package to your local post office.
We will refund you the original shipping cost if you have returned your entire order however you will be charged the cost of returning the goods, unless you purchased prepaid return label at checkout.
All refunds will be made to the card originally used to purchase the goods
Should you wish to exchange any item:
You can return an item from exchange if you would like a different sides of the same item will stop if you want a different item, then you'll need to return the unwanted item for refund in place a new order. If the return you have asked for is available you will receive a new order confirmation when it is processed at our warehouse. If the exchange requested is not available, you will be contacted by a member of our customer service team, and a full refund will be processed. Any exchange items will be sent to the same delivery address as your original order. Please note that she is returned to us without their original packaging or with scratched/damaged souls may not be accepted and will be returned to you. Therefore, should you think you may wish to return any item, please ensure that you keep the original packaging. This does not affect your statutory rights.


We love your shoes as much as you do so please take care of them. All shoes need care and should not be worn continuously in adverse weather conditions.

Card payments and security

See logos on website for cards accepted. We do not store or see any card information on our system. All card transactions are processed using secure trading.

Payment is taken at point of dispatch and not before.

Tax charges

All prices are in GBP pounds Sterling.


We are customers like yourselves and we are totally committed to protecting your privacy. The information we collect about you is only used to process your order.

We do not sell, trade or rent your personal information to others nor will we use your information to share with outside companies.


Any orders placed over the weekend and bank holidays will be processed on the next available working day. Unfortunately, we are not able to offer weekend or bank holiday deliveries at the moment.

When a parcel is delivered to you, you will be asked to sign for it as proof of receipt. If you're not there, a card will be dropped through your door stating how to get your parcel

Cancelling your order

Unfortunately nobody is perfect and in line with UK sales law you have seven days from receiving your package to cancel your order. If you wish to cancel the agreement you must notify us of this in writing within the seven-day cooling off period and send your notification to us at the email address provided.

Cookie policy

Cookies are small files stored on your computer's hard drive cookies allow web applications to respond to you as an individual customer. Cookies have various functions including helping us analyse web traffic and aiding functionality. We use traffic log cookies to identify which pages are being used the most.

Overall they help us provide you with better websites and in no way they give us access to your computer or any information about you, other than the data you choose to share with us. You can of course choose to accept or decline cookies.

Enjoy your Punkawalas!